Introduction

Welcome to our website! The protection of your personal data is important to us. In this privacy policy, we explain how we collect and process your personal data when you visit our website. We strictly adhere to the provisions of the General Data Protection Regulation (GDPR) and the data protection laws applicable in Austria.

General information

The protection of your personal data is important to us. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for.

Legal basis for data processing

We inform you that the processing of your personal data is based on the GDPR and the data protection laws applicable in Austria. Depending on the context in which we process your data, this may be based on your consent, to fulfil a contract or due to legal requirements, or because the processing is necessary to protect our legitimate interests.

Note on the responsible body

The controller responsible for data processing on this website is

MedHome24
Vasilica Beutl
Jheringgasse 16/D2/4
1150 Vienna, Austria

Tel.: +43 (0)6765500275
e-mail: office@medhome24.at

Supervisory authority
Municipality of the City of Vienna
GISA number: 37554460

Information on professional law
Organisation of personal care
Entry in the register of health professions under number 19-GBR-092862

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Who operates the website?

The operator of this website and responsible for the processing of your personal data is

MedHome24
Vasilica Beutl
Jheringgasse 16/D2/4
1150 Vienna, Austria

Tel.: +43 (0)6765500275
e-mail: office@medhome24.at

For more information about our company and how to contact us, please visit the "Imprint" section of our website.

Hosting of the website

Unsere Website wird bei World4You Internet Services GmbH gehostet. Der Anbieter ist World4You Internet Services GmbH, Hafenstraße 47-51, 4020 Linz, Österreich, e-mail: office@world4you.com, Telefon: +43 732 93035. Die Daten, die durch den Besuch unserer Website erfasst werden, werden auf den Servern des Hosters gespeichert. Dies dient dem reibungslosen Betrieb und der Sicherheit unserer Website.

Data collection on the website

Data processing on this website is carried out by the website operator. You can find the contact details in the legal notice of this website. On the one hand, we collect your data when you provide it to us. This may, for example, be data that you enter in a contact form. Other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

Analysis tools and tools from third-party providers

When you visit our website, your surfing behaviour may be statistically evaluated. This is mainly done using cookies and so-called analysis programmes. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you.

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you withdraw your consent to the data processing or object to the processing and there are no compelling legitimate grounds for the processing, or if the data processing is not permitted by law for other reasons, the relevant data will be deleted, unless we are legally obliged to retain it for a longer period.

Recipients of personal data

Your data will be passed on to various recipients insofar as this is necessary to fulfil our contractual and legal obligations or on the basis of your prior consent. Possible recipients of personal data may include: internal departments involved in the execution of the respective business processes, external contractors (service companies) or other external bodies, provided that the data transfer is necessary for the fulfilment of the contract or due to legal regulations.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR)

If data processing is carried out on the basis of Art. 6 para. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you lodge an objection, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise or defence of legal claims (objection pursuant to Art. 21 (1) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of data protection law, the data subject has the right to lodge a complaint with a supervisory authority. The competent supervisory authority in Austria is the Data Protection Authority. Further information and contact details can be found on their official website at www.dsb.gv.at.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

Information, correction and deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. To do so, you can contact us at any time at the address given in the legal notice. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we generally need time to check this. You have the right to request the restriction of the processing of your personal data for the duration of the review.
• If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
• If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
• If you have lodged an objection in accordance with Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

Encrypted payment transactions on the website

If there is an obligation to provide us with your payment details (e.g. account number for direct debit authorisation) after the conclusion of a chargeable contract, this data is required for the purpose of payment processing. Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. With encrypted communication, the payment information you send to us cannot be read by third parties.

Objection to advertising e-mails

As the operator of this website, we would like to point out that you have the right to object to the sending of advertising e-mails at any time. In principle, you should not receive any advertising material such as newsletters or advertising e-mails from us without your express consent. If, due to technical problems or by mistake, advertising material is nevertheless sent, you can object to this use of your contact data. To do so, please use the unsubscribe link provided in the respective advertising e-mail or send us a clear message to the contact details given in the legal notice. We will immediately remove your data from the mailing list and ensure that you do not receive any further unsolicited advertising material.

Data collection on the website

Cookies

Some of our Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data is not merged with other data sources.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

Enquiry by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your enquiry including all personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

Communication via WhatsApp

We offer you the option of communicating with us via the WhatsApp messenger service. If you use this communication channel, the personal data you transmit (e.g. mobile phone number, communication content) will be stored and processed by us for the purpose of processing your request. Please note that WhatsApp may gain access to your contact details. Further information on data processing by WhatsApp can be found in WhatsApp's privacy policy.

Social media

Social media elements from platforms such as Facebook, Instagram, X (formerly Twitter), LinkedIn, Tumblr, XING and Pinterest are integrated on our website. These elements can be, for example, "Like" and "Share" buttons or embedded feeds that allow you to interact directly with the social networks and other users. Please note that by using these social media elements, data may be sent to the respective platform operators, even if you do not actively click on a button or use a feed. Data is transmitted regardless of whether you have an account with the social network or are logged in. If you are logged in to one of the social networks, the content you visit can be directly assigned to your user account. If you do not want the social networks to associate your visit to our pages with your user account, please log out of your user account.

Analysis tools and advertising

We use various analysis tools and advertising plugins on our website in order to better understand user behaviour and optimise our advertising activities. These include tools such as Google Analytics, Facebook Pixel and similar technologies, the use of which requires your express consent. Matomo may also be used to analyse our website, which, according to the current opinion of the data protection authorities, can be used without consent.

Newsletter data

If you register for our newsletter, the data required for this, such as your e-mail address, will be transmitted to the provider of the newsletter service. Registration for the newsletter takes place in a so-called double opt-in procedure. You can revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter.

Google Fonts

Our website uses so-called web fonts provided by Google for the standardised display of fonts. When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. To do this, the browser you are using must connect to Google's servers.

Google Maps

This site uses the map service Google Maps via an API. The provider is Google Inc. To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there.

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter referred to as "reCAPTCHA") on our websites. The provider is Google Inc. reCAPTCHA is intended to check whether the data input on our websites (e.g. in a contact form) is made by a human or by an automated programme.

Online marketing and partner programmes

If you click on a website with an affiliate link or make a purchase via such a link, we may receive a commission. Personal data may be processed in order to process these transactions.

eCommerce & payment providers

When contracts are concluded in our online shop, your personal data will be transmitted to third parties insofar as this is necessary for the delivery of the goods or for payment processing. Depending on which payment service provider you select in the order process, we will pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us in order to process payments.